Last updated: 13 October 2026
findpacking is a Shopify app that records packing videos on a merchant’s own computer. This policy explains what we collect when a Shopify store installs findpacking and how we use it.
Packing videos and photos are recorded in the browser of the packing PC and saved only to a folder on that PC chosen by the merchant. They are not uploaded to findpacking servers. The camera is used only while the packing screen is open.
| Data | Why |
|---|---|
| Store domain, store name, Shopify access token, subscription plan | To run the app in your Shopify admin and bill through Shopify |
| Names you give packing PCs, and when they were last active | To let you manage and disconnect PCs |
| Recording list: tracking number, time, length, file name and the packer / type / location / product / order number entered on the packing screen | To count monthly usage for your plan and let you search recordings |
| Packer, type and location lists you set | To show them on the packing screen |
We do not collect customer names, email addresses, phone numbers or shipping addresses. We do not sell data or use it for advertising.
Settings, the recording list and the folder permission are stored in that browser. A packing-log.csv file is written next to the videos. The merchant controls and can delete these at any time.
When the app is uninstalled, connected PCs are disconnected immediately. When Shopify sends the shop data erasure request (48 hours after uninstall), we delete all data for that store. Shopify customer data requests are answered as described above: we hold no customer personal data.
The app runs on Render (hosting and database) and uses Cloudflare (domain and DNS). Billing is handled by Shopify.
Questions or requests: support@moaapps.app