Email support@moaapps.app — we usually reply within one business day. Please include your store domain (yourstore.myshopify.com).
| Problem | Try this |
|---|---|
| “The camera is used by another app” | Close Zoom, Teams or any other packing program using the webcam, then press Turn on camera. |
| Wrong camera (laptop camera instead of USB) | Packing screen › Settings › Camera › choose your USB webcam. |
| Scans don’t start recording | Click on the packing screen so the page has focus. In Settings › Scan test, check the label is accepted; adjust the tracking number length range if needed. |
| “Allow access to the save folder again” | Press the button and allow. In Chrome you can choose “Allow on every visit”. |
| Videos missing from the list on a new PC | Video List › Rebuild list from folder. |
| Can’t save to a folder | Use Chrome or Edge on Windows or Mac. Safari and Firefox can’t save to a local folder. |